Privacy Policy

Your privacy matters. Here’s how we collect, use, and protect your information.

Effective Date: February 17, 2026 · Last updated: 8 October 2026

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, or use our online booking and related services (the "Site").

The Site is operated by BRITISH PREMIER PSYCHIATRY AND PSYCHOLOGY CENTER L.L.C, Dubai Commercial Licence No. 1495848.

1) Information We Collect

A) Information you provide

Contact details such as your name, email address, phone number, and any other information you submit through forms, bookings, or messages.
Appointment/booking details such as requested service type, preferred times, and administrative details needed to confirm and manage appointments.
Message content you choose to include when contacting us (including health-related information if you voluntarily provide it).
Information you give us when you call us or message us on WhatsApp.

B) Information collected automatically

Device and browser information, IP address, and approximate location (derived from IP address).
Usage data such as pages viewed, time spent on pages, and referral sources.
Cookies and similar technologies (see Section 6).

C) Payment information

If you pay online, payments are processed by our payment provider. We receive payment confirmation details (such as transaction status and reference number). We do not store full credit/debit card details on our servers.

2) How We Use Your Information

We use personal information to:

Provide and manage appointments and services you request.
Respond to inquiries and communicate with you.
Send administrative messages such as booking confirmations, reminders, updates, or service-related notices.
Improve the Site's performance and user experience.
Protect the Site, prevent fraud, and maintain security.
Comply with legal and regulatory obligations.

We do not sell your personal data.

3) Legal Basis (Where Applicable)

Depending on your location and the context, we process information based on one or more of the following:

Your consent (for example, when you submit a form).
Performance of a contract (for example, booking and administering appointments).
Legitimate interests (for example, security, fraud prevention, and improving our services).
Legal obligations (for example, compliance and recordkeeping requirements).

We only share personal information when needed, including with:

Service providers who support our operations (such as website hosting, booking systems, email/SMS providers, analytics, and IT support). These providers may access information only to perform services for us and are required to protect it.
Payment processors to complete transactions.
Professional advisors (legal, accounting) when necessary.
Authorities where required by law, regulation, court order, or where necessary to protect safety and rights.
WhatsApp (Meta), which processes the messages you send us on WhatsApp as our messaging provider.

We limit sharing to what is necessary for the purpose and use safeguards appropriate to the sensitivity of the information.

5) Confidentiality and Legal/Professional Disclosures

We treat personal information and communications with care. However, in limited circumstances we may be required or permitted to disclose information, such as:

When required by law or a valid legal process.
To protect the safety of individuals or the public.
To prevent fraud or security threats.

(Clinical confidentiality rules may also apply when you become a patient; you may receive additional clinical policies during intake.)

6) Cookies and Analytics

We may use cookies and similar technologies to:

Enable core website functionality.
Remember preferences.
Understand how visitors use our Site and improve it.

You can manage cookies through your browser settings. Disabling cookies may affect some Site features.

7) Data Retention

We keep personal information only as long as necessary for the purposes described in this Policy, including to meet legal, regulatory, and operational requirements. Retention periods may vary depending on the type of information.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure.

9) Your Rights

Depending on your location and applicable law, you may have rights to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of certain information where applicable.
Object to or restrict certain processing.
Withdraw consent (where processing is based on consent).

To submit a privacy request, email us here.

To ask us to delete your data, including your WhatsApp conversation with us, email info@britishpremierpsychiatry.ae or send “Delete my data” on WhatsApp to +971 50 273 9020, with the phone number or email address you used to contact us. We will confirm once your information has been deleted.

10) Children and Minors

Our Site is not intended for use by children without involvement of a parent or legal guardian where required by law. If you believe a minor has provided personal information inappropriately, contact us so we can address it.

11) International Data Transfers (If Applicable)

If we store or process information outside your country, we take steps to ensure appropriate safeguards are used in accordance with applicable law.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

13) Contact Us

British Premier Psychiatry & Psychology Center
Operated by BRITISH PREMIER PSYCHIATRY AND PSYCHOLOGY CENTER L.L.C, Dubai Commercial Licence No. 1495848
Address: Sheikh Zayed Rd, Kia Flagship Building, 1st Floor, Unit 110, Al Quoz First, Dubai, UAE
Email: info@britishpremierpsychiatry.ae
Phone: +971 4 335 7477